Assistant Branch Lead, Member Services

MECU of Baltimore, Inc.; Dundalk (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Plan with Employer Match

Company-Paid Insurance

Tuition Assistance

Employee Assistance Program (EAP)

Parking Discounts

Long-Term Care Insurance

Time Off

Job summary

MECU of Baltimore, Inc. is seeking an Assistant Branch Manager to support the Branch Manager in daily operations. You will coach Tellers and MSRs, ensure staff performance and adherence to MECU policies, and help sustain member loyalty while managing compliance with regulations.

The role requires supervisory experience, strong communication, and a focus on delivering excellent member service, including occasional MSR/Teller duties. Weekend hours are required.

Qualifications

• Associate degree in Business or at least 3 years of previous Assistant Manager Experience at a financial institution.
• Minimum of 5 years of experience in member service
• Minimum of 3- 5 years of experience in supervisory/ coaching
• Minimum of 3- 5 years of experience in effective decision making
• Teller and MSR II experience, which involves extensive loan knowledge or equivalent combination of education and experience.
• Strong verbal and communication skills
• Saturday hours required

Responsibilities

• Assists the Branch Manager to ensure the efficient operation of the branch.
• Coaches staff to optimum performance by providing guidance and supervision to Tellers and MSRs as needed.
• Ensures staff is performing duties and tasks properly and on time.
• Oversees teller and platform functions and acts as MSR or Teller as needed.
• Maintains knowledge of key products and services to meet member needs and ensure compliance.
• Ensures branch audits are completed monthly with satisfactory results.

Skills

Member service

Coaching

Communication skills

Supervisory

Education

Associate degree in Business

Job description

MECU of Baltimore, Inc. is seeking an Assistant Branch Manager to support the Branch Manager in daily operations. You will coach Tellers and MSRs, ensure staff performance and adherence to MECU policies, and help sustain member loyalty while managing compliance with regulations.

The role requires supervisory experience, strong communication, and a focus on delivering excellent member service, including occasional MSR/Teller duties. Weekend hours are required.