Branch Leadership: Assistant Director (Saturday Hours)

MECU Credit Union; Dundalk (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Plan with Employer Match

Tuition Assistance

Employee Assistance Program (EAP)

Parking Discounts

Long-Term Care Insurance

Paid Time Off

Job summary

MECU Credit Union is seeking a Branch Supervisor to assist the Branch Manager in delivering an exceptional member experience at our Dundalk branch. You will coach tellers and MSRs, ensure accurate handling of teller functions, and uphold MECU policies and regulatory standards.

Ideal candidates have strong communication, supervisory experience, and a deep commitment to service. Saturday hours are required as part of this role, with opportunities for growth within a community-focused credit union.

Qualifications

• Minimum 3 years of member service experience with supervisory/coaching exposure.
• Experience in a financial institution is required.
• Weekend Saturday hours are required.

Responsibilities

• Assist Branch Manager to ensure efficient branch operation.
• Coach staff to achieve optimal performance.
• Oversee teller and MSR functions and ensure proper execution of procedures.
• Maintain knowledge of products and services to resolve member concerns.
• Ensure compliance with state, federal, and NCUA regulations.
• Promote member loyalty and high-quality service.

Skills

Customer service

Supervisory/coaching

Strong communication

Education

Associate degree in Business

Bachelor degree in Business (preferred)

Tools

Teller/MSR experience

Loan knowledge

Job description

MECU Credit Union is seeking a Branch Supervisor to assist the Branch Manager in delivering an exceptional member experience at our Dundalk branch. You will coach tellers and MSRs, ensure accurate handling of teller functions, and uphold MECU policies and regulatory standards.

Ideal candidates have strong communication, supervisory experience, and a deep commitment to service. Saturday hours are required as part of this role, with opportunities for growth within a community-focused credit union.