Branch Leadership & Growth Coach

Cal Coast Credit Union; San Marcos (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Cal Coast Credit Union in California is seeking a Branch Supervisor to assist the Branch Manager with delivering exceptional teller and service operations, driving branch growth and staff development. You will train, coach and monitor staff, schedule workloads, ensure policy compliance, manage performance, and participate in community relations while upholding the credit union's Mission, Vision and Values.

This role also requires strong leadership, excellent communication, and availability for

Qualifications

• A Bachelor's degree in Business/Financial Services is preferred or up to 5 years equivalent financial industry experience.
• Minimum of 2 years branch supervisory experience is required.
• Good communication, conflict resolution and coaching skills; ability to demonstrate sound reasoning, judgment and decision making.
• Knowledgeable in sales and service, branch operations, lending, regulations and security procedures.
• Requires demonstrated leadership skills and the ability to effectively train, develop and motivate others.
• Availability to work Saturdays, Sundays and evenings required in order to accommodate branch, Business Development and Community Relations functions.

Responsibilities

• Supports Branch Manager to ensure sales and service goals are met.
• Supervises operations of the branch to ensure efficiency, accuracy and compliance.
• Motivates, coaches, trains and mentors staff to excel and achieve goals.
• Adheres to cash, key and dual control policies and procedures.
• Adheres to security and robbery procedures.
• Complies with all other policies and procedures.

Skills

Leadership

Empathy

Active listening

Grit

Self-motivation

Creative problem-solving

Diversity & inclusion

Team collaboration

Education

Bachelor's degree in Business/Financial Services

2 years branch supervisory experience

Job description

Cal Coast Credit Union in California is seeking a Branch Supervisor to assist the Branch Manager with delivering exceptional teller and service operations, driving branch growth and staff development. You will train, coach and monitor staff, schedule workloads, ensure policy compliance, manage performance, and participate in community relations while upholding the credit union's Mission, Vision and Values.

This role also requires strong leadership, excellent communication, and availability for