Branch Leader: Growth, Coaching & Service

Cal Coast Credit Union; Poway (CA); On-site; USD 70,304 - 95,595; Full time

Job summary

California Coast Credit Union is seeking a Branch Supervisor/Assistant Branch Manager to lead teller operations and staff development within our Poway, CA location. This role focuses on delivering exceptional member service while achieving branch growth goals.

The position requires a Bachelor’s in Business/Financial Services or equivalent experience, with 2+ years of branch supervisory experience. Emphasis on leadership, training, and compliance with FSCC policies and procedures.

Qualifications

• Leadership and training capabilities to develop staff and meet sales/service goals.
• Strong communication and coaching skills for performance management.
• Active listening and empathy to understand member needs and support teamwork.
• Grit and resilience to persist in objectives and deadlines.
• Self-motivation and goal orientation to drive branch growth and service excellence.
• Creative problem-solving to handle resources and service challenges.
• Promotion of diversity and inclusion in the workplace.
• Ability to collaborate across departments to serve members effectively.

Responsibilities

• Supports Branch Manager to ensure sales and service goals are met.
• Supervises branch operations for efficiency, accuracy and compliance.
• Motivates, coaches, trains and mentors staff to excel and achieve goals.
• Adheres to cash handling and security procedures.
• Ensures staff training, staffing levels, and scheduling; conducts staff meetings.
• Maintains BSA/AML compliance and internal audit standards.

Skills

Leadership

Empathy

Active listening

Grit

Motivation

Problem solving

Diversity & inclusion

Collaboration

Education

Bachelor’s degree in Business/Financial Services

Job description

California Coast Credit Union is seeking a Branch Supervisor/Assistant Branch Manager to lead teller operations and staff development within our Poway, CA location. This role focuses on delivering exceptional member service while achieving branch growth goals.

The position requires a Bachelor’s in Business/Financial Services or equivalent experience, with 2+ years of branch supervisory experience. Emphasis on leadership, training, and compliance with FSCC policies and procedures.