Branch Growth Leader - Member Experience

Pacific Service; Livermore (CA); On-site; USD 91,000 - 119,000; Full time

Benefits offered by this job

Health insurance

401k matching

Bonus program

Tuition reimbursement

Employee referral bonus

Job summary

Pacific Service Credit Union in Livermore, CA, is seeking a Branch Manager to lead the branch team, drive growth in the local market, and deliver outstanding member-focused service. You will manage daily operations, coach staff, and ensure compliant, efficient processes.

The ideal candidate has strong leadership skills, experience in branch management, and a proven track record in achieving performance goals while upholding quality service and regulatory standards.

Qualifications

• Supervisory experience in a credit union or bank environment.
• Knowledge of branch operations and loan processing.
• Strong communication and leadership skills.

Responsibilities

• Oversee daily branch operations and staff performance.
• Drive local market growth and member satisfaction.
• Ensure regulatory compliance and audit readiness.
• Mentor staff and manage loan origination and fraud support.

Skills

Staff management

Customer service

Leadership

Regulatory compliance

Coaching

Education

High School diploma or equivalent

College degree in business or related field

Tools

Symitar software

Job description

Pacific Service Credit Union in Livermore, CA, is seeking a Branch Manager to lead the branch team, drive growth in the local market, and deliver outstanding member-focused service. You will manage daily operations, coach staff, and ensure compliant, efficient processes.

The ideal candidate has strong leadership skills, experience in branch management, and a proven track record in achieving performance goals while upholding quality service and regulatory standards.