Branch Manager

Bangor Savings Bank; Bar Harbor (ME); Hybrid; USD 60,000 - 99,000; Full time

Job summary

Bangor Savings Bank in Bar Harbor, ME is seeking a Branch Manager to lead a team focused on delivering the world’s best customer experience. You’ll guide sales and coaching, develop lending expertise for consumer and business needs, and serve as a trusted advisor to customers.

You’ll recruit, train, and coach staff while ensuring branch operations run smoothly and compliantly. The role emphasizes community engagement, driving local market strategy, and achieving sales goals while maintaining

Qualifications

• High school diploma or equivalent; college or banking training helpful.
• Two years experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated advanced lending proficiency and PC literacy.

Responsibilities

• Lead a sales and coaching process to hit individual and team targets.
• Develop community engagement and customer advocacy.
• Oversee staffing, operations, risk compliance, and branch facilities.
• Recruit, hire, and manage performance; set local market strategy.

Skills

Sales experience

Retail banking

Lending proficiency

Customer service

Operations

Education

High school diploma or equivalent

Job description

## Branch ManagerApply: Bar Harbor, ME: Full time: Posted Today: R5037Pay Range: $60,297 - $98,864 (Annually)-WHAT YOU’LL DO: Lead a team seeking to provide the world’s best customer experience. Help customers and achieve sales goals by identifying financial needs and by offering appropriate services. Develop expertise in consumer and business lending to expand relationships, serving as a trusted advisor. Coach team members and oversee operations. WHAT WE’LL DO: Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper.**RESPONSIBILITIES:** Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.**Provide Leadership:** Foster a positive, team-oriented environment where employees can’t imagine working anyplace else· Lead the sales and sales-coaching process to achieve individual and team goals· Invest in the community through civic engagement and strategic event sponsorship· Earn customer advocacy by personalizing experiences and being genuinely helpful· Develop external advocates through robust engagement with customers, prospects and influencers· Lead recruiting, hiring, performance management and career development of team members· Set business development, sales, and local market strategy**Sales and Servicing:** Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.* Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities* Proactively identify, schedule and conduct external business calls to originate and expand customer relationships* Contact existing customers to review relationships, discover opportunities and onboard customers* Maintain current knowledge of features and benefits of all products, services and digital solutions* Identify and offer consumer and business loan solutions that meet borrowers’ financial goals* Handle complex service issues and enlist support of appropriate staff for advanced problem resolution* Process transactions, open accounts, and close loans in compliance with performance standards**Operations:** Manage staffing levels to support the customer experience. Ensure branch facilities are functional and attractive. Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.**General:** Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.**KNOWLEDGE/SKILLS/EXPERIENCE*** High school diploma or equivalent required; college, business, banking or professional training helpful* Two years experience in sales, retail banking, lending, customer service and/or operations* Demonstrated advanced lending proficiency and personal computer literacyExternal and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.