Branch Leadership & Customer Experience Lead

Commerce Bank; Saint Joseph (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid vacation and paid personal time

Career development and education

Voluntary supplemental benefits

Job summary

Commerce Bank is seeking an Assistant Branch Manager in Saint Joseph, MO to support the Branch Manager in operations, customer experience and team development. You will balance direct customer service with coaching staff, ensuring branch performance and a high standard of service.

The role emphasizes leading a team, meeting sales goals, and maintaining policy compliance while delivering exceptional customer experiences in a community-focused bank.

Qualifications

• High School diploma required; associate degree preferred.
• 1+ years of leadership or supervisory experience required.
• 1+ year of experience in financial services and retail banking operations.

Responsibilities

• Support day-to-day branch activities including operations and staff direction.
• Model sales behaviors while acting as personal banker and coach teammates.
• Develop customer relationships and provide solutions to needs.
• Lead and motivate a team to meet branch goals and service standards.
• Ensure compliance with policies, security, and training requirements.

Skills

Retail banking knowledge

Leadership skills

Problem solving

Communication

MS Office (Word/Excel/Outlook)

Education

High School diploma

Associate Degree preferred

Job description

Commerce Bank is seeking an Assistant Branch Manager in Saint Joseph, MO to support the Branch Manager in operations, customer experience and team development. You will balance direct customer service with coaching staff, ensuring branch performance and a high standard of service.

The role emphasizes leading a team, meeting sales goals, and maintaining policy compliance while delivering exceptional customer experiences in a community-focused bank.