Branch Leadership Coach | Assistant Manager

Gesa Credit Union; Richland (WA); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Gesa Credit Union is seeking an Assistant Branch Manager/Team Leader in Richland, WA. The role combines coaching, account management, and front-line member service across MSA, PFR, and related positions.

You will oversee scheduling, performance evaluations, and onboarding of new team members while deepening member relationships through proactive outreach and cross-selling of financial products. A high school diploma and relevant banking experience are required.

Qualifications

• High School Degree (or equivalent) is required.
• At least 2 years of financial industry experience.
• At least 1 year of lending and account opening experience is required.
• Sales/relationship-building experience is required.
• Cash handling experience is preferred.
• At least 1 year of customer service experience is required.
• Demonstrate and support credit union values and service standards.

Responsibilities

• Provide exceptional member service to all we serve.
• Resolve member concerns, taking ownership and following up as appropriate.
• Understand financial literacy, products, and services to discuss with members.
• Offer products to deepen member relationships and refer to experts as needed.
• Make outbound calls to build and nurture member relationships.
• Oversee scheduling, hiring, and performance evaluations with Branch leadership.
• Onboard, train, and mentor new branch team members.
• Assist in opening business and complex accounts and distributions.
• Process consumer lending applications and close loans.
• Explain IRAs/HSAs and meet predefined goals.

Skills

Customer service

Communication

Leadership

Risk awareness

Education

High School degree or equivalent

Tools

Banking software

Job description

Gesa Credit Union is seeking an Assistant Branch Manager/Team Leader in Richland, WA. The role combines coaching, account management, and front-line member service across MSA, PFR, and related positions.

You will oversee scheduling, performance evaluations, and onboarding of new team members while deepening member relationships through proactive outreach and cross-selling of financial products. A high school diploma and relevant banking experience are required.