Branch Services Manager & Team Coach

Paycom - ATS; Pe Ell (WA); On-site; USD 34,000 - 65,000; Full time

Job summary

Gesa Credit Union in Washington seeks a Branch Service Manager/Team Leader for Pe Ell to oversee branch operations, mentor staff, manage budgets, and drive member relationships. The role blends frontline service with high-level leadership, ensuring compliance and profitability while supporting community outreach.

The position emphasizes coaching, development, and performance management, with responsibilities spanning from staffing to audits and safety.

Qualifications

• High School diploma required; two-year degree preferred.
• 1+ year of lending and account opening experience required.
• 1+ year of management experience required.
• 2+ years of financial industry experience required.
• Customer service experience required.

Responsibilities

• Provide exceptional member service to all whom we serve.
• Oversee branch operations, budgets, and cost management.
• Lead and develop branch team; onboard and train new staff.
• Open consumer deposit accounts and manage account maintenance.
• Review transactions for regulatory compliance and accuracy.
• Coordinate with departments to open specialty accounts when needed.
• Support digital banking enrollment and member assistance.

Skills

Customer service

Leadership

Communication

Sales skills

Education

High School Diploma

Job description

Gesa Credit Union in Washington seeks a Branch Service Manager/Team Leader for Pe Ell to oversee branch operations, mentor staff, manage budgets, and drive member relationships. The role blends frontline service with high-level leadership, ensuring compliance and profitability while supporting community outreach.

The position emphasizes coaching, development, and performance management, with responsibilities spanning from staffing to audits and safety.