Branch Service Manager: Lead, Grow & Serve the Community

Gesa Credit Union; Grayland (WA); On-site; USD 35,000 - 65,000; Full time

Job summary

Gesa Credit Union in Grayland, WA seeks a Branch Service Manager/Team Leader to oversee branch operations, supervise FTEs, manage budget, and drive performance. The role blends member service excellence with leadership, coaching, and community outreach.

You will onboard new staff, ensure compliance, and deepen member relationships by offering products and services while coordinating with departments. Strong service and leadership skills are essential.

Qualifications

• Education: High School Degree (or equivalent) required.
• Two-year degree in related field preferred.
• At least one (1) year of lending and account opening experience required.
• At least one (1) year of management experience required.
• At least two (2) years of financial industry experience required.
• At least one (1) year of customer service experience required.
• Sales/relationship building experience required.
• Cash handling experience preferred.

Responsibilities

• Provide exceptional member service and resolve concerns with timely follow-up.
• Oversee branch operations and budget, and manage branch profitability.
• Coach and mentor team members to achieve goals and career development.
• Onboard, train, and mentor new branch staff; hire and evaluate performance.
• Open and maintain consumer accounts; process loans and wire requests.
• Lead community engagement and business development activities.
• Ensure branch safety, audits, and compliance with policies.

Skills

Leadership

People management

Communication

Notary Public

Education

High School Degree (or equivalent)

Two-year degree preferred

Job description

Gesa Credit Union in Grayland, WA seeks a Branch Service Manager/Team Leader to oversee branch operations, supervise FTEs, manage budget, and drive performance. The role blends member service excellence with leadership, coaching, and community outreach.

You will onboard new staff, ensure compliance, and deepen member relationships by offering products and services while coordinating with departments. Strong service and leadership skills are essential.