Branch Leadership Associate: Growth, Coaching & Service

Clear Destination Inc.; Chase City (VA); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Benefits package

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank in Chase City, VA, seeks an Assistant Branch Manager to lead daily operations, develop customer relationships, and drive branch performance. The role emphasizes coaching staff, overseeing deposits and loans, and promoting the bank’s products and services.

The position requires strong leadership, customer service excellence, and the ability to maintain regulatory compliance in a fast-paced retail banking environment.

Qualifications

• High school diploma or equivalent; some college a plus.
• Experience in financial services or retail is required.
• Proven customer service and sales experience.
• Demonstrated leadership capability in a prior role.

Responsibilities

• Apply retail operating model behaviors consistently across the branch.
• Help execute the branch strategic plan to grow deposits, loans, and fee income.
• Support branch staff performance planning and training.
• Maintain high employee morale and customer service satisfaction.
• Oversee product sales and servicing quality for consumer and business clients.
• Identify referrals to partners and vendors to grow banking relationships.
• Ensure customer service and relationship management quality across all touchpoints.
• Deliver exceptional customer experiences consistently.
• Ensure safety and wellness standards are in place and followed.

Skills

Mentoring

Leadership

Customer service

Collaboration

Multi-tasking

Verbal communication

Education

High School Diploma

Tools

Word

Excel

Job description

Carter Bank in Chase City, VA, seeks an Assistant Branch Manager to lead daily operations, develop customer relationships, and drive branch performance. The role emphasizes coaching staff, overseeing deposits and loans, and promoting the bank’s products and services.

The position requires strong leadership, customer service excellence, and the ability to maintain regulatory compliance in a fast-paced retail banking environment.