Branch Leadership & Growth Specialist

Carter Bank; Gretna (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Carter Bank is seeking an Assistant Branch Manager in Gretna, Virginia to manage branch operations and support a team of associates. This role involves developing and maintaining business relationships, ensuring financial performance, and delivering outstanding customer service.

The ideal candidate will have prior experience in financial services, excellent leadership skills, and a commitment to customer satisfaction. The role may require occasional travel and working outside standard banking hours.

Qualifications

• Previous experience in a financial institution or similar professional or retail services industry required.
• Successful customer service and/or sales experience required.
• Proven leadership capability in a prior position.

Responsibilities

• Develops, expands, and maintains business relationships with customers.
• Maintains high levels of employee morale to minimize turnover.
• Delivers exceptional customer experiences consistently.

Skills

Strong mentoring, coaching, and leadership skills

Excellent customer service skills

Excellent collaboration skills

Detailed oriented, must be able to multi-task

Strong verbal and written communication skills

Ability to lead effectively in a fast-paced environment

Basic math and accounting skills

Basic computer literacy

Knowledge of Word and Excel

Knowledge of banking products and services

Education

High school diploma or equivalence

Some college

Job description

Carter Bank is seeking an Assistant Branch Manager in Gretna, Virginia to manage branch operations and support a team of associates. This role involves developing and maintaining business relationships, ensuring financial performance, and delivering outstanding customer service.

The ideal candidate will have prior experience in financial services, excellent leadership skills, and a commitment to customer satisfaction. The role may require occasional travel and working outside standard banking hours.