Branch Growth & Customer Experience Leader

Greater Winston-Salem, Inc.; Winston-Salem, Northern (NC, KY); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank in Winston-Salem, NC is seeking an Assistant Branch Manager to develop and maintain customer relationships while supporting branch associates. This role drives branch performance, manages deposits and loans, and promotes the bank’s products and services.

Key responsibilities include coaching staff, ensuring customer service excellence, and maintaining compliance with bank policies. A strong leadership background and retail banking experience are essential for success.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous experience in financial institutions or retail services preferred.
• Proven customer service and sales experience required.

Responsibilities

• Build and maintain customer relationships and support branch associates.
• Assist with branch strategic plan to grow deposits and loans, and fee income.
• Ensure high customer service levels and adherence to policies.
• Lead, coach, and mentor branch staff in day-to-day operations.
• Oversee loan and deposit product solutions and referrals.
• Support onboarding and training for new hires.

Skills

Mentoring

Coaching

Leadership

Communication

Multi-tasking

Numerical skills

Basic computer literacy

Banking product knowledge

Education

High school diploma

Some college

Tools

Word

Excel

Job description

Carter Bank in Winston-Salem, NC is seeking an Assistant Branch Manager to develop and maintain customer relationships while supporting branch associates. This role drives branch performance, manages deposits and loans, and promotes the bank’s products and services.

Key responsibilities include coaching staff, ensuring customer service excellence, and maintaining compliance with bank policies. A strong leadership background and retail banking experience are essential for success.