Branch Leader: Small Business Growth & Client Solutions

KeyCorp; Indianapolis (IN); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank in Indianapolis is seeking an experienced Branch Manager to lead a team, deliver exceptional client service, analyze clients' needs, and propose financial solutions that support clients' financial wellness and goals.

The role emphasizes regulatory compliance, coaching, staff development, community partnerships, and sales leadership to grow the bank's presence while maintaining high ethical standards and service quality.

Qualifications

• Minimum of 3 years' experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
• Minimum of 3 years demonstrated small business deposit/credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports.
• Demonstrated ability to leverage Centers of Influence (COIs) to further promote business.
• Demonstrated experience with influencing business partners such as Investment Services, Mortgage and Business Banking.
• Strong communication and public speaking skills.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers.
• Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business.
• Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
• Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with branch team.
• Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs.
• Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and onboarding and training new teammates.
• Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools.
• Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including acting ethically and professionally.

Skills

Leadership

Public speaking

Coaching

Client relationships

Education

High School Diploma / GED

Bachelor's Degree

Job description

KeyBank in Indianapolis is seeking an experienced Branch Manager to lead a team, deliver exceptional client service, analyze clients' needs, and propose financial solutions that support clients' financial wellness and goals.

The role emphasizes regulatory compliance, coaching, staff development, community partnerships, and sales leadership to grow the bank's presence while maintaining high ethical standards and service quality.