Assistant Branch Manager - Sevierville Branch

Knoxville-Tva-Employees-Credit-Union; Sevierville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance (employer-

Job summary

Knoxville TVA Employees Credit Union is seeking a dedicated branch team member in East Tennessee. The role focuses on delivering exceptional member service, opening and closing accounts, and promoting Credit Union products to meet members’ financial needs in a busy branch environment.

Responsibilities include maintaining privacy, working as a team, and supporting branch leadership in daily operations and customer engagement to help members grow financially.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.

Responsibilities

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.
• Actively cross-sell Credit Union products and services.

Skills

Customer service

Cross-selling

Teamwork

Education

High School diploma or equivalent

Job description

Job Category: Branch

Requisition Number: ASSIS002714

Full-Time

Locations

Showing 1 location

Description

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES:

Assume responsibility for the effective and professional performance of member service functions.

Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.

Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.

Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.

Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.

Actively cross-sell Credit Union products and services.
Welcome all members with a pleasant verbal greeting, smile and handshake. Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office.

Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

Assist team members whenever possible.

Keep supervisor informed of area activities and of any significant problems or concerns.

Complete required reports and record accurately and promptly.

Attend meetings as required.

Work as a team with other team members to reach set goals. Hold each employee accountable for contributing to the overall goals of their department or branch. Manager goals will be set at the first of each goal year.

Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed.

Work at other branches when needed.

Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.

Assist in maintaining a highly motivated, well-trained staff, maintaining effective employee relations.
Assist with implementing and monitoring the budget for the branch.

Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.

Assist with monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts.

Ensure staff receives on-going training on security and robbery procedures.
Conduct loan interviews. Process and approve loans.

Work the teller line on a consistent and regular basis.

Visit employee groups each month.

Maintain involvement in local community events.

Create and maintain a cross-selling environment within the branch.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (appearance, behavior and performance).

Maintain regular and predictable attendance.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

EDUCATION/CERTIFICATION:

High school diploma or equivalent. Valid driver’s license.

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.