Branch Leader: Growth, Ops & Customer Service

Centennial-Bank; Knoxville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Centennial-Bank is seeking a Branch Manager in Knoxville to supervise daily branch operations, lead staff, and ensure service excellence. You will oversee customer transactions, loans assistance, and cross-sell of bank products in a compliant environment.

The role requires strong leadership, knowledge of banking procedures, and a focus on employee development and branch profitability. This position emphasizes compliance, teamwork, and community outreach in the Knoxville market.

Qualifications

• Guidance and supervision of branch staff; personnel processes.
• Assisting staff with customer issues and problem resolution.
• Developing and enforcing branch policies and goals.
• Train staff on bank services, policies, and compliance.
• Maintain reports and facility upkeep.
• Manage staff events and branch communications.

Responsibilities

• Supervise daily branch operations and staff performance.
• Assist with customer inquiries, transfers, and problem resolution.
• Develop action plans and monitor deadlines and goals.
• Enforce company policies and lead by example.
• Keep staff informed on bank services and procedures.
• Maintain cleanliness, safety, and facility upkeep.

Skills

Staff supervision

Customer service

Sales

Communication

Regulatory compliance

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Email systems

Job description

Centennial-Bank is seeking a Branch Manager in Knoxville to supervise daily branch operations, lead staff, and ensure service excellence. You will oversee customer transactions, loans assistance, and cross-sell of bank products in a compliant environment.

The role requires strong leadership, knowledge of banking procedures, and a focus on employee development and branch profitability. This position emphasizes compliance, teamwork, and community outreach in the Knoxville market.