Branch Leader: Precious Metals, Compliance & Team Growth

Rippling, Inc.; Portland (OR); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical & Dental Benefits

Paid Training

Full-time compensation

Job summary

Portland Gold Exchange is seeking a Branch Manager for our Portland, OR location. You will lead a team of Precious Metals Analysts, coaching on the sales floor, managing schedules, inventory, and compliance—delivering exceptional service to every client who walks in.

The role requires 3+ years of supervisory experience, strong attention to detail, and the ability to handle high-value inventory, cash, and regulatory duties. Weekend shifts, full-time presence, and ongoing training are expected.

Qualifications

• 3+ years of supervisory or leadership experience in retail, financial services, jewellery, or customer-facing operations.
• High School Diploma or equivalent is required.
• Comfortable taking personal accountability for high-value inventory, cash, and strict documentation.
• Ability to learn the full precious metals buying process.
• Strong attention to detail, excellent verbal/written communication, and a calm, decisive demeanour under pressure.
• Ability to pass a comprehensive background check upon conditional offer of employment; on-site presence required full-time, along with 24/7 availability for urgent branch emergencies.

Responsibilities

• Lead by Example: Work directly on the sales floor alongside PMAs, providing real-time coaching and feedback.
• Staff Management: Build optimized staff schedules, manage timekeeping and pre-payroll reporting, and assign daily operational tasks.
• Growth & Mentorship: Onboard and train new hires, conduct regular performance check-ins, and foster an accountable, supportive team culture.
• Inventory & Cash Control: Balance inventory against POS daily, oversee bullion chain of custody, manage secure/active cash counts, and process bank deposits.
• Daily Readiness: Ensure daily open/close procedures, daily audits, store cleanliness, and supplies management.
• Regulatory Rigor: Ensure strict adherence to FINTRAC reporting rules, municipal secondhand dealer regulations, and company policies.
• Safety First: Oversee health, safety, and security setups, stay vigilant on floor/cameras, and execute emergency protocols as needed.
• Emergency Coverage: Hold primary responsibility for 24/7 branch emergency response (health, safety, security, fire, flood).
• Elevate Service: Ensure all clients are greeted warmly and guided through buying and selling transactions.
• VIP & Escalation Handling: Assist with large transactions and delicate customer requests with fairness and integrity.
• Prompt Communication: Maintain team standards for returning customer emails and voicemails within 24 hours.

Skills

Supervisory experience

Retail leadership

Customer service

Communication

Cash handling

Inventory management

Education

High School Diploma or equivalent

Job description

Portland Gold Exchange is seeking a Branch Manager for our Portland, OR location. You will lead a team of Precious Metals Analysts, coaching on the sales floor, managing schedules, inventory, and compliance—delivering exceptional service to every client who walks in.

The role requires 3+ years of supervisory experience, strong attention to detail, and the ability to handle high-value inventory, cash, and regulatory duties. Weekend shifts, full-time presence, and ongoing training are expected.