Branch Manager

Rippling, Inc.; Portland (OR); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical & Dental Benefits

Paid Training

Full-time compensation

Job summary

Portland Gold Exchange is seeking a Branch Manager for our Portland, OR location. You will lead a team of Precious Metals Analysts, coaching on the sales floor, managing schedules, inventory, and compliance—delivering exceptional service to every client who walks in.

The role requires 3+ years of supervisory experience, strong attention to detail, and the ability to handle high-value inventory, cash, and regulatory duties. Weekend shifts, full-time presence, and ongoing training are expected.

Qualifications

• 3+ years of supervisory or leadership experience in retail, financial services, jewellery, or customer-facing operations.
• High School Diploma or equivalent is required.
• Comfortable taking personal accountability for high-value inventory, cash, and strict documentation.
• Ability to learn the full precious metals buying process.
• Strong attention to detail, excellent verbal/written communication, and a calm, decisive demeanour under pressure.
• Ability to pass a comprehensive background check upon conditional offer of employment; on-site presence required full-time, along with 24/7 availability for urgent branch emergencies.

Responsibilities

• Lead by Example: Work directly on the sales floor alongside PMAs, providing real-time coaching and feedback.
• Staff Management: Build optimized staff schedules, manage timekeeping and pre-payroll reporting, and assign daily operational tasks.
• Growth & Mentorship: Onboard and train new hires, conduct regular performance check-ins, and foster an accountable, supportive team culture.
• Inventory & Cash Control: Balance inventory against POS daily, oversee bullion chain of custody, manage secure/active cash counts, and process bank deposits.
• Daily Readiness: Ensure daily open/close procedures, daily audits, store cleanliness, and supplies management.
• Regulatory Rigor: Ensure strict adherence to FINTRAC reporting rules, municipal secondhand dealer regulations, and company policies.
• Safety First: Oversee health, safety, and security setups, stay vigilant on floor/cameras, and execute emergency protocols as needed.
• Emergency Coverage: Hold primary responsibility for 24/7 branch emergency response (health, safety, security, fire, flood).
• Elevate Service: Ensure all clients are greeted warmly and guided through buying and selling transactions.
• VIP & Escalation Handling: Assist with large transactions and delicate customer requests with fairness and integrity.
• Prompt Communication: Maintain team standards for returning customer emails and voicemails within 24 hours.

Skills

Supervisory experience

Retail leadership

Customer service

Communication

Cash handling

Inventory management

Education

High School Diploma or equivalent

Job description

About Prefinery USA/ Seattle Gold/ Portland Gold

Portland Gold Exchange is a premier precious metals retailer. Trusted by customers across the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence.

A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industry, a testament to the transparent and dependable service our customers rely on.

About the role

We are looking for a Branch Manager to join our growing team at our Portland (6547 SE Milwaukie Ave., Portland, OR, 97202) location!

As a Branch Manager , you won’t just sit in a back office, you’ll lead from the front lines! Working alongside your team of Precious Metals Analysts (PMAs) , you will coach in real-time, ensure strict compliance and asset security, manage cash and inventory, and deliver exceptional service to every client who walks through our doors.

If you are a calm-under-pressure leader who takes pride in precision, accountability, and team development, we want to hear from you.

What you'll do

• Lead by Example: Work directly on the sales floor alongside PMAs, providing real-time coaching and constructive feedback.
• Staff Management: Build optimized staff schedules, manage timekeeping and pre-payroll reporting, and assign daily operational tasks.
• Growth & Mentorship: Onboard and train new hires, conduct regular performance check-ins, and foster an accountable, supportive team culture.

Branch Operations & Asset Management

• Inventory & Cash Control: Balance inventory against POS daily, oversee bullion chain of custody, manage secure/active cash counts, and process bank deposits.
• Daily Readiness: Ensure daily open/close procedures, daily audits, store cleanliness, and supplies management are seamlessly executed.
• Stock Oversight: Monitor stock thresholds for key items and collaborate with the General Manager regarding inventory balancing.

Compliance, Safety & Security

• Regulatory Rigor: Ensure strict adherence to FINTRAC reporting rules, municipal secondhand dealer regulations, and company policies.
• Safety First: Oversee health, safety, and security setups, remain vigilant on the floor/cameras, and execute emergency protocols when needed.
• Emergency Coverage: Hold primary responsibility for 24/7 branch emergency response (health, safety, security, fire, flood).

Client Experience & Trust

• Elevate Service: Ensure all clients are greeted warmly and guided expertly through buying and selling transactions.
• VIP & Escalation Handling: Personally assist with large transactions, unique customer requests, and delicate situations with fairness and integrity.
• Prompt Communication: Maintain team standards for returning customer emails and voicemails within 24 hours.

What We Offer

• $35/hour - Full Time hourly (40 hour work week)
• Comprehensive medical and dental benefits after 3 months
• Paid, hands-on training in a unique and growing industry
• A supportive, team-oriented environment where your growth matters

Schedule

• Full-time, 8-hour shifts
• This role must be available to work on weekends
• Day shifts including weekdays and weekends

Qualifications

• 3+ years of supervisory or leadership experience in retail, financial services, jewellery, or customer-facing operations.
• High School Diploma or equivalent required.
• Comfortable taking personal accountability for high-value inventory, cash, and strict documentation.
• Ability to learn the full precious metals buying process.
• Strong attention to detail, excellent verbal/written communication, and a calm, decisive demeanour under pressure.
• Ability to pass a comprehensive background check upon conditional offer of employment; on‑site presence required full‑time, along with 24/7 availability for urgent branch emergencies.

Why Join Prefinery USA?

• Stable, full-time compensation package.
• Manage a tight-knit team and directly influence branch success.
• A unique combination of customer service, high-value asset management, and financial compliance.
• Hands‑on experience working directly with senior operations and shared services leadership with emphasis on Career Growth