Branch Leader: People, Performance & Customer Experience

umb; Albuquerque (NM); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

401(k) matching program

Paid Time Off

Health, dental, vision insurance

Job summary

UMB Personal Banking and Consumer Services seeks a Branch Manager in Albuquerque, NM. You will lead the branch team, coach associates on performance, and ensure exceptional customer service while guiding complex account maintenance and escalations.

We value teamwork and a proactive approach, collaborating with small business officers, mortgage officers, private wealth managers, and other internal partners to drive sales and service excellence in a dynamic banking environment.

Qualifications

• Bachelor's degree or equivalent business experience.
• At least 2 years in a leadership or management role.
• At least 2 years in banking/financial services or equivalent experience.
• NMLS registration or plan to obtain within 90 days.
• Willing to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assist or guide on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receive continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree in Business Administration or comparable college and/or business experience

Job description

UMB Personal Banking and Consumer Services seeks a Branch Manager in Albuquerque, NM. You will lead the branch team, coach associates on performance, and ensure exceptional customer service while guiding complex account maintenance and escalations.

We value teamwork and a proactive approach, collaborating with small business officers, mortgage officers, private wealth managers, and other internal partners to drive sales and service excellence in a dynamic banking environment.