Branch Leader: Grow Teams, Elevate Service

UMB Financial Corporation; Albuquerque (NM); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

PTO

401(k) matching

Medical, dental, vision

Tuition reimbursement

Job summary

UMB Financial Corporation in Albuquerque, NM is seeking a Branch Manager to lead the branch team, manage operations, and guide teller and banker functions while delivering unmatched customer service.

The role emphasizes coaching, performance management, and collaboration with internal partners to execute the retail strategy and develop associates. A Bachelor’s in Business Administration and 2 years of leadership and banking experience are required; NMLS within 90 days.

Qualifications

• Bachelor’s degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years of banking/financial services experience OR equivalent education/experience.
• NMLS registration or will obtain within 90 days.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assist or provide guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receive ongoing education and training to meet individual sales performance and operational goals.

Skills

Leadership

Coaching

Customer service

Education

Bachelor’s degree in Business Administration

Job description

UMB Financial Corporation in Albuquerque, NM is seeking a Branch Manager to lead the branch team, manage operations, and guide teller and banker functions while delivering unmatched customer service.

The role emphasizes coaching, performance management, and collaboration with internal partners to execute the retail strategy and develop associates. A Bachelor’s in Business Administration and 2 years of leadership and banking experience are required; NMLS within 90 days.