Branch Manager - Community Banking Leader

People First Federal Credit Union; Allentown (Lehigh County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health reimbursement account

Flexible Spending and Dependent Care

Group Term Life Insurance

Short-Term and Long-Term Disability

Paid time off

401(k) Plan with company match

Job summary

People First Federal Credit Union in Allentown, PA, seeks a Branch Manager to oversee a retail branch’s sales, service, and operations. You will lead a team to deliver quality service, manage cash controls, and ensure policies are followed.

The role requires supervisory experience in a financial institution, strong leadership and interpersonal skills, and the ability to coach staff, drive performance, and maintain efficient workflows. Community engagement and compliance are also key aspects.

Qualifications

• Associate’s Degree in a related field preferred. PA Notary or required to become a notary within the first 90 days of employment.
• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience preferred.
• Thorough knowledge of financial services and products
• Understanding of related legal and regulatory requirements.
• Familiarity with Branch functions, policies, and procedures.
• Strong interpersonal, leadership, and supervisory skills.
• Ability to build consensus and motivate others.
• Ability to maintain an effective and efficient workflow.
• Ability to adapt to new technology and processes.

Responsibilities

• Assumes responsibility for the effective and efficient performance of branch sales and service.
• Develops a sales and quality service culture throughout the branch by acting as a coach and team leader to improve performance, instill a positive attitude, and motivate branch employees.
• Conduct one‑on‑one coaching sessions and observations with all team members, providing feedback to ensure they meet expectations and are on target to meet assigned goals.
• Assumes responsibility for maintaining operations efficiency and proper cash controls.
• Performs security routines, including opening and closing branch office and vault. Ensures branch building, grounds and equipment are well maintained.
• Effectively supervises branch staff, ensuring optimal performance.
• Ensures that the branch office is properly staffed and that the staff is adequately trained with respect to product knowledge and sales/referral techniques.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Assumes responsibility for the effective administration of branch functions.
• Continually seeks ways to improve branch operations and productivity and to meet established goals.
• Fills in and performs duties in branch positions as needed.
• Community engagement.

Skills

Leadership

Interpersonal skills

Supervisory skills

Coaching

Team motivation

Education

Associate’s Degree in a related field

Job description

People First Federal Credit Union in Allentown, PA, seeks a Branch Manager to oversee a retail branch’s sales, service, and operations. You will lead a team to deliver quality service, manage cash controls, and ensure policies are followed.

The role requires supervisory experience in a financial institution, strong leadership and interpersonal skills, and the ability to coach staff, drive performance, and maintain efficient workflows. Community engagement and compliance are also key aspects.