Branch Leader: Grow Revenue & Elevate Customer Experience

Santander; Millburn (NJ); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander in Millburn, NJ is seeking a Branch Manager to lead daily branch operations, drive sales, and deliver exceptional customer service. The role focuses on coaching a team, managing a sales pipeline, and maintaining regulatory compliance while fostering a positive work environment.

The ideal candidate will have proven leadership in retail banking, strong communication skills, and a focus on data-driven decision making to improve performance and customer outcomes.

Qualifications

• Minimum high school diploma or GED required; bachelor’s degree preferred.
• 3+ years in retail bank sales management or related operations; 5+ years preferred for seniority.
• Experience with sales, coaching, leadership, and regulatory compliance is essential.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets and customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate the sales team to manage a pipeline of prospects and customers.
• Engage with customers to offer tailored financial solutions and build loyalty.
• Analyze branch data to drive strategic decisions and improve efficiency.
• Coach team members and manage hiring, scheduling, and performance.
• Ensure compliance with banking regulations and company policies.

Skills

Leadership

Customer service

Communication skills

Coaching & development

Sales management

Data-driven decisions

Team management

Problem solving

Integrity & professionalism

Time management

Education

High school diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Santander in Millburn, NJ is seeking a Branch Manager to lead daily branch operations, drive sales, and deliver exceptional customer service. The role focuses on coaching a team, managing a sales pipeline, and maintaining regulatory compliance while fostering a positive work environment.

The ideal candidate will have proven leadership in retail banking, strong communication skills, and a focus on data-driven decision making to improve performance and customer outcomes.