Branch Leader: Growth, Coaching & Customer Focus

Banco Santander SA; Northern (KY); Hybrid; USD 60,000 - 103,000; Full time

Job summary

Banco Santander SA is seeking a Branch Manager to oversee branch performance, lead a team, and drive customer satisfaction while meeting financial goals. You will coach staff, implement sales strategies, and ensure compliance with banking regulations in a fast-paced environment.

The role requires experience in retail bank sales management, strong leadership, and the ability to manage multiple priorities, including weekend/evening hours. Base pay reflects Kentucky market and company policies.

Qualifications

• Experience in Retail Bank sales management.
• Ability to lead and coach a team to meet sales targets.
• Strong knowledge of compliance, risk management, and loss prevention.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets and optimize operations.
• Develop and implement sales strategies to grow revenue and market share.
• Coach and develop team members, setting clear expectations and fostering professional development.
• Ensure a high standard of customer service and regulatory compliance.

Skills

Retail sales management

Customer relationship building

Leadership

Coaching & development

Communication skills

Education

High school diploma

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Banco Santander SA is seeking a Branch Manager to oversee branch performance, lead a team, and drive customer satisfaction while meeting financial goals. You will coach staff, implement sales strategies, and ensure compliance with banking regulations in a fast-paced environment.

The role requires experience in retail bank sales management, strong leadership, and the ability to manage multiple priorities, including weekend/evening hours. Base pay reflects Kentucky market and company policies.