Branch Leader: Growth, CX & Team Development

PNC; Centreville (MD); On-site; USD 84,000 - 140,000; Full time

Job summary

PNC in Centreville, VA is seeking a Branch Manager to lead all aspects of branch performance, drive revenue and customer loyalty through consultative interactions and omni-channel solutions. You will coach a high-performing team while ensuring risk management and regulatory compliance.

Lead efforts to grow share-of-wallet by serving both consumer and business customers, build strong community ties, and deliver a differentiated client experience across channels.

Qualifications

• 3+ years of related experience in banking or retail management.
• Foundational understanding of balance sheet and income statement.
• Experience leading a branch team and driving sales and service.
• Ability to coach to a consultative selling approach.
• No degree required; equivalent experience considered.

Responsibilities

• Lead all aspects of branch performance, driving revenue and loyalty.
• Utilize branded sales processes to achieve targets and grow share-of-wallet.
• Manage risk, compliance, and operational controls within the branch.
• Develop and coach branch team to deliver an exceptional client experience.
• Collaborate with ecosystem partners to deliver omni-channel banking solutions.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC in Centreville, VA is seeking a Branch Manager to lead all aspects of branch performance, drive revenue and customer loyalty through consultative interactions and omni-channel solutions. You will coach a high-performing team while ensuring risk management and regulatory compliance.

Lead efforts to grow share-of-wallet by serving both consumer and business customers, build strong community ties, and deliver a differentiated client experience across channels.