Branch Leader: Growth, Customer Experience & Team Coaching

PNC; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Job summary

PNC is seeking a Branch Manager in Philadelphia to drive branch performance and customer loyalty within an omni‑channel environment. You will lead a high‑performing team, coach staff, and manage risk and compliance while delivering a differentiated client experience.

Based at the Ten Penn Center branch, this in‑office role emphasizes leadership, planning and community involvement to grow both consumer and business banking.

Responsibilities

• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships.
• Coaches to consultative selling to drive results and enable customer financial well-being.
• Leads and influences the agenda of a broad range of eco-system partners.
• Drives risk management and compliance in a complex business environment and develops a high performing team.

Job description

PNC is seeking a Branch Manager in Philadelphia to drive branch performance and customer loyalty within an omni‑channel environment. You will lead a high‑performing team, coach staff, and manage risk and compliance while delivering a differentiated client experience.

Based at the Ten Penn Center branch, this in‑office role emphasizes leadership, planning and community involvement to grow both consumer and business banking.