Branch Leader: Elevate Customer Experience & Ops

The Commercial Bank; Watkinsville (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Commercial Bank is seeking a Branch Supervisor in Georgia to oversee daily retail branch operations. The role focuses on leading tellers and personal bankers, building client relationships, and delivering exceptional customer service.

You will supervise branch staff, ensure compliance and accuracy in teller transactions, assist customers with accounts and loan documentation, and support lenders with timely processing of loan applications.

Qualifications

• Four years minimum experience in a financial institution.
• Ability to work well in a team environment.
• Detail oriented, thorough and task oriented.
• Computer proficiency.
• Professional demeanor and appearance.
• Excellent communication and customer service skills.

Responsibilities

• Supervise the retail staff including Tellers and Personal Bankers.
• Build relationships with bank clients including business owners and consumer clients.
• Ensure high-quality customer service standards.
• Handle any escalated customer questions or complaints.
• Facilitate branch maintenance including alarm systems, elevator, cash handler, etc.

Skills

Team leadership

Customer service

Communication

Attention to detail

Professional appearance

Computer proficiency

Job description

The Commercial Bank is seeking a Branch Supervisor in Georgia to oversee daily retail branch operations. The role focuses on leading tellers and personal bankers, building client relationships, and delivering exceptional customer service.

You will supervise branch staff, ensure compliance and accuracy in teller transactions, assist customers with accounts and loan documentation, and support lenders with timely processing of loan applications.