Branch Leader: Growth, Customer Experience & Ops

Santander Consumer USA Inc.; Conshohocken (Montgomery County); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. seeks a Branch Manager to lead daily branch operations, drive sales, and deliver exceptional customer service. You will coach a team, ensure regulatory compliance, and manage branch scheduling to balance needs with staff availability.

Ideal candidates bring 3+ years in retail bank sales management, strong leadership and relationship-building skills, and comfort with digital tools to enhance customer interactions. Weekend/evening shifts may be required.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years in retail bank sales management or related operations.

Responsibilities

• Direct branch performance to meet sales targets and customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate and coach sales teams; manage pipeline of prospects and customers.
• Engage customers with consultative conversations and tailored financial solutions.
• Analyze branch data to drive decisions on performance and efficiency.
• Hire, train, and develop branch staff; manage scheduling and coverage.

Skills

Retail sales management

Sales leadership

Customer relationships

Communication skills

Problem solving

Team development

Data-driven decisions

Lead by example

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. seeks a Branch Manager to lead daily branch operations, drive sales, and deliver exceptional customer service. You will coach a team, ensure regulatory compliance, and manage branch scheduling to balance needs with staff availability.

Ideal candidates bring 3+ years in retail bank sales management, strong leadership and relationship-building skills, and comfort with digital tools to enhance customer interactions. Weekend/evening shifts may be required.