Branch Leader: Drive Growth, Service & Lending

Trustco Bank; Town of Cobleskill (NY); Vor Ort; USD 90.000 - 125.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Health savings account (HSA)

401(k) with employer match

Paid time off + 11 paid federal HOLIDH

Tuition reimbursement

Zusammenfassung

Trustco Bank is seeking a Branch Manager to lead the daily operations of a full-service branch in Cobleskill, NY. You will oversee sales, service, lending, operations and security while coaching a front-line team to meet growth and customer-service goals.

The ideal candidate has supervisory experience, excellent communication skills, and a commitment to community banking. You will report to the Regional Vice President and drive business development, ensure policy compliance, and maintain branch

Qualifikationen

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Aufgaben

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Kenntnisse

Supervisory experience

Strong customer service

Excellent verbal communication

Fluent in English

Access to reliable transportation

Strong organizational skills

Collaborative teamwork

Willingness to participate in training

Physical ability: lift 10-20 lbs.

Ausbildung

High school diploma or equivalent

Bachelor’s degree

Jobbeschreibung

Trustco Bank is seeking a Branch Manager to lead the daily operations of a full-service branch in Cobleskill, NY. You will oversee sales, service, lending, operations and security while coaching a front-line team to meet growth and customer-service goals.

The ideal candidate has supervisory experience, excellent communication skills, and a commitment to community banking. You will report to the Regional Vice President and drive business development, ensure policy compliance, and maintain branch