Branch Operations & Growth Leader

Trustco Bank; Village of Scotia (NY); On-site; USD 58,000 - 73,000; Full time

Job summary

Trustco Bank is seeking a dynamic Branch Manager in Scotia, NY to lead daily branch operations, coach staff, and deliver exceptional customer service. You will drive lending activities and growing deposits while ensuring compliance and operational efficiency.

The role requires supervisory experience, strong communication, and the ability to balance people leadership with business growth. This full-time position includes a comprehensive benefits package and standard banking hours.

Qualifications

• High school diploma or equivalent.
• Supervisory experience required.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Strong organizational skills with multi-priority management.
• Ability to work effectively in a collaborative team.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Sell new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

Interpersonal skills

English fluency

Transportation

Organization

Teamwork

Training willingness

Physical stamina

Education

High school diploma or equivalent

Job description

Trustco Bank is seeking a dynamic Branch Manager in Scotia, NY to lead daily branch operations, coach staff, and deliver exceptional customer service. You will drive lending activities and growing deposits while ensuring compliance and operational efficiency.

The role requires supervisory experience, strong communication, and the ability to balance people leadership with business growth. This full-time position includes a comprehensive benefits package and standard banking hours.