Branch Leader & Operations Coach

Trustco Bank; City of Glens Falls (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Trustco Bank in Glens Falls, NY is seeking an Assistant Branch Manager to support the Branch Manager in coordinating daily operations, supervising staff, and delivering exceptional service. This role anchors the customer experience and helps maintain a secure, welcoming atmosphere for our community.

The ideal candidate has supervisory experience, is fluent in English, can manage multiple priorities, and is familiar with residential mortgages, IRA services, and personal banking products.

Qualifications

• Minimum High School Diploma or equivalent.
• Proven supervisory/leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized with ability to manage multiple priorities.
• Team-oriented with collaborative approach.
• Ability to lift 10–20 lbs and stand for extended periods.

Responsibilities

• Lead daily branch operations in the absence of the Branch Manager.
• Supervise Head Teller and Teller teams to uphold standards.
• Promote branch branding, growth, and customer service excellence.
• Engage with customers and prospects, resolve issues promptly.
• Review and approve transactions, ensure policy compliance.
• Support performance metrics, security and regulatory compliance.
• Pursue professional development through training and workshops.

Skills

Supervisory experience

Leadership

Customer service

English fluency

Transportation

Multitasking

Physical stamina (lift 10–20 lbs)

Education

High School diploma or equivalent

Job description

Trustco Bank in Glens Falls, NY is seeking an Assistant Branch Manager to support the Branch Manager in coordinating daily operations, supervising staff, and delivering exceptional service. This role anchors the customer experience and helps maintain a secure, welcoming atmosphere for our community.

The ideal candidate has supervisory experience, is fluent in English, can manage multiple priorities, and is familiar with residential mortgages, IRA services, and personal banking products.