Branch Leader - Growth & Service Excellence

Trustco Bank; Latham (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Trustco Bank in New York’s Latham area seeks a results-driven Branch Manager to lead daily branch operations, drive sales through deposits and loans, and foster customer-focused service. You will coach staff, manage performance, ensure compliance, and maintain branch standards while building strong customer relationships and community presence.

The role emphasizes balancing operational efficiency with strategic growth, overseeing lending, operations, and security, and reporting to regional

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Customer service

Cash handling

Verbal communication

English fluency

Organizational skills

Team leadership

Training mindset

Transportation access

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Trustco Bank in New York’s Latham area seeks a results-driven Branch Manager to lead daily branch operations, drive sales through deposits and loans, and foster customer-focused service. You will coach staff, manage performance, ensure compliance, and maintain branch standards while building strong customer relationships and community presence.

The role emphasizes balancing operational efficiency with strategic growth, overseeing lending, operations, and security, and reporting to regional