Branch Manager — Growth & Customer Excellence

Trustco Bank; Village of Cobleskill (NY); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

401(k) with employer match

Paid time off

Paid federal holidays

Job summary

Trustco Bank in Cobleskill, NY seeks a Branch Manager to lead daily branch operations, drive sales, and foster customer relationships. You will coach staff, manage lending and service delivery, and ensure security compliance.

The ideal candidate has supervisory experience, strong communication skills, and a customer-focused mindset, with availability to work a full-time schedule and travel as needed.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations with exceptional service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively sell new products, services, promotions, and incentive programs.
• Originate residential, home equity, and installment loans.
• Ensure compliance with bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions and maintain branch appearance.
• Report regularly to senior management on branch performance and opportunities.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

English fluency

Transportation access

Organizational skills

Team collaboration

Training & development

Bi-lingual a plus

Education

High school diploma or equivalent

Job description

Trustco Bank in Cobleskill, NY seeks a Branch Manager to lead daily branch operations, drive sales, and foster customer relationships. You will coach staff, manage lending and service delivery, and ensure security compliance.

The ideal candidate has supervisory experience, strong communication skills, and a customer-focused mindset, with availability to work a full-time schedule and travel as needed.