Branch Leader - Drive Growth & Outstanding Service

M&T Bank Corporation; Allentown (Lehigh County); Hybrid; USD 62,000 - 104,000; Full time

Job summary

M&T Bank Corporation seeks a Branch Manager for the Allentown area to drive branch profitability and customer experience. You will lead a team, manage daily operations, and oversee Business Banking relationships, with emphasis on sales, service, and community outreach.

The role requires strong leadership, a track record in sales and client management, and the ability to coordinate across bank partners while ensuring compliance and risk controls.

Qualifications

• Bachelor’s degree or 4+ years of relevant experience.
• Strong knowledge of Business Banking products and client relationship management.
• Excellent communication and interpersonal skills.
• Ability to coach and develop staff and manage performance.

Responsibilities

• Directs branch profitability by leading sales and business development.
• Coaches and manages branch staff to meet goals.
• Prospects and grows Business Banking relationships in the community.
• Leads staffing, interviews, and hiring decisions.
• Ensures compliance with policies and risk controls.
• Owns complex customer servicing and issue resolution.
• Manages loan requests up to $250,000 for Business Banking.
• Maintains regulatory registrations and licensing where required.
• Partners with bank teams to meet customer needs.

Skills

Sales

Business Banking

Customer service

Coaching

Performance management

Staff development

Relationship management

Communication

Team leadership

Staffing

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

M&T Bank Corporation seeks a Branch Manager for the Allentown area to drive branch profitability and customer experience. You will lead a team, manage daily operations, and oversee Business Banking relationships, with emphasis on sales, service, and community outreach.

The role requires strong leadership, a track record in sales and client management, and the ability to coordinate across bank partners while ensuring compliance and risk controls.