Branch Leader: Drive Growth & Exceptional Member Experience

Prospera Credit Union (Wisconsin); Appleton (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical premium coverage

401(k) matching

Disability insurance

Job summary

Prospera Credit Union in Wisconsin seeks a Branch Manager to lead branch performance through exceptional member experiences, team development, and operational excellence. This role drives growth by building relationships across departments and fostering an inclusive, high-performance culture aligned with Prospera's values.

The position reports to the Director of Branch Operations, emphasizing coaching, compliance, and top-tier service. A strong leader with banking knowledge will flourish here.

Qualifications

• Leadership experience in financial services, branch operations, or retail management.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong ability to drive growth, performance, and relationship development.

Responsibilities

• Lead, coach, and develop team members to achieve service, referral, and performance goals.
• Oversee daily branch operations to ensure compliance, efficiency, and outstanding member experience.
• Build strong member relationships, resolve escalations, and model service excellence.
• Partner with HR on talent management, onboarding, and performance development.
• Champion a positive, accountable culture that supports employee engagement and success.

Skills

Leadership

Customer service

Communication

Problem-solving

Interpersonal skills

Growth mindset

Relationship building

Education

High school diploma or GED

Associate degree preferred

Job description

Prospera Credit Union in Wisconsin seeks a Branch Manager to lead branch performance through exceptional member experiences, team development, and operational excellence. This role drives growth by building relationships across departments and fostering an inclusive, high-performance culture aligned with Prospera's values.

The position reports to the Director of Branch Operations, emphasizing coaching, compliance, and top-tier service. A strong leader with banking knowledge will flourish here.