Senior Branch Manager

Oklahoma Fidelity Bank; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Oklahoma Fidelity Bank in Oklahoma City is seeking a customer-focused individual to enhance customer relationships and ensure superior service. This role involves leading a team to drive customer interaction and adoption of digital services while maintaining compliance with regulations.

The ideal candidate has a bachelor’s degree in a business-related field and at least two years of supervisory and banking experience. Flexibility in working hours is required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• Minimum of two years of supervisory experience required.
• Minimum of two years in banking or financial services experience.

Responsibilities

• Ensure superior customer service delivery by branch staff.
• Lead team to deepen customer relationships.
• Drive adoption of digital banking services.
• Ensure compliance with operational and regulatory standards.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Sales

Education

Bachelor’s degree in business-related field

Job description

Job Overview

As the face of Oklahoma Fidelity to our customers, you’ll build relationships by positively representing our products, solutions, and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Oklahoma Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer‑oriented, community‑focused organization? Let’s talk.

Responsibilities

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value‑add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Requirements

• A bachelor’s degree in a business‑related field (may be waived in lieu of experience)
• Excellent interpersonal, written, and verbal communication skills
• A minimum of two years of supervisory experience
• A minimum of two years of banking or financial services experience
• A minimum of one year sales experience
• The ability to work late and/or flexible hours

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.