Branch Experience Leader: Digital Banking & Customer Growth

Fidelity Bank, NA; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Fidelity Bank, NA seeks a branch supervisor in Wichita, KS who will lead the team to deliver superior customer service while deepening customer relationships and guiding digital banking adoption. You will ensure branch operations meet regulatory requirements and maintain a customer-first culture.

The role requires strong communication, solid sales and service skills, and at least two years of supervisory and banking experience. Join a community-focused team committed to service excellence.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Strong sales and service skills.
• A minimum of two years of supervisory experience.
• A minimum of two years of banking or financial services experience.
• A minimum of one year sales experience.

Responsibilities

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Skills

Interpersonal communication

Written communication

Verbal communication

Sales skills

Service skills

Job description

Fidelity Bank, NA seeks a branch supervisor in Wichita, KS who will lead the team to deliver superior customer service while deepening customer relationships and guiding digital banking adoption. You will ensure branch operations meet regulatory requirements and maintain a customer-first culture.

The role requires strong communication, solid sales and service skills, and at least two years of supervisory and banking experience. Join a community-focused team committed to service excellence.