Universal Banker

Fidelity Bank, NA; Oklahoma City (OK); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Signing bonus ($1,000)

Job summary

Oklahoma Fidelity Bank seeks a customer-focused team member to greet and assist customers, refer products, and build relationships in a busy branch. You’ll demonstrate product knowledge, identify sales opportunities, and ensure excellent service at all touchpoints.

Required are strong communication skills, cash handling, and at least two years in customer-facing roles with one year in sales. Supervisory experience is a plus and confidentiality is essential.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with the public/customers.
• Minimum one year of sales experience.
• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day.
• Strong written, verbal communication skills and cash handling experience.
• Preferred: One year of supervisory experience.

Responsibilities

• Referring products that provide a better banking experience for our customers.
• Demonstrating knowledge of Oklahoma Fidelity’s products and services.
• Seeking sales opportunities through customer relationships and conversations.
• Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions.
• Approaching, greeting and welcoming customers into the branch.
• Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being.
• Fostering teamwork across all areas of the Bank.
• Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch.
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Oklahoma Fidelity Bank’s core values

Skills

Customer service

Sales experience

Cash handling

Communication skills

Team player

Education

High school diploma or equivalent

Job description

Qualified applicants are eligible to receive a $1000 signing bonus.

Job Overview:

As the face of Oklahoma Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Oklahoma Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Referring products that provide a better banking experience for our customers
• Demonstrating knowledge of Oklahoma Fidelity’s products and services
• Seeking sales opportunities through customer relationships and conversations
• Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions
• Approaching, greeting and welcoming customers into the branch
• Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being
• Fostering teamwork across all areas of the Bank
• Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Oklahoma Fidelity Bank’s core values

Requirements for the position include:

• A high school diploma or equivalent
• Minimum two years’ experience with the public/customers
• Minimum one year of sales experience
• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
• Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include:

• One year of supervisory experience preferred
• Previous banking or financial services experiences

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.