Customer-Centric Teller & Digital Banking Advocate

Fidelity Bank, NA; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank in Oklahoma City seeks a courteous branch associate to deliver exceptional service, process transactions, and build lasting relationships with customers. You will engage in cross-selling, promote digital banking, and uphold regulatory compliance while safeguarding customer information.

The role requires a high school diploma or equivalent, strong sales and service skills, and excellent communication.

Qualifications

• High school diploma (or equivalent) is required.
• Strong sales and service skills are essential.
• Excellent interpersonal, written, and verbal communication skills.
• Must be organized with good time management skills.

Responsibilities

• Provide superior customer service while fulfilling customer requests in all transactions.
• Process transactions accurately, address account inquiries, and resolve routine issues.
• Deepen relationships through value-add recommendations to existing and prospective customers.
• Drive adoption of digital banking services with new and existing customers.
• Ensure operational and regulatory compliance of the branch.
• Accurately process transactions, complete end-of-day reporting and documentation, and adhere to safe cash practices.
• Follow safe deposit box protocols and protect customer information confidentiality.
• Build and sustain relationships with internal and external customers to uphold Fidelity Bank's reputation.

Skills

Interpersonal skills

Customer service

Time management

Sales & service

Education

High school diploma (or equivalent)

Job description

Fidelity Bank in Oklahoma City seeks a courteous branch associate to deliver exceptional service, process transactions, and build lasting relationships with customers. You will engage in cross-selling, promote digital banking, and uphold regulatory compliance while safeguarding customer information.

The role requires a high school diploma or equivalent, strong sales and service skills, and excellent communication.