Branch Leader - Coach Teams, Elevate Member Service

Socket.dev; Charlottesville (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Long-term disability

Tuition reimbursement

Employee loan discounts

Paid time off

Paid holidays

Family-forming leave

Volunteer time off

Job summary

University of Virginia Community Credit Union is seeking an Assistant Branch Manager in Charlottesville, VA. You will direct daily branch activities, coach staff to leverage sales and service skills, and build strong member relationships while upholding the credit union mission and policies.

The role requires developing branch staff to meet sales and service goals, managing risk, and ensuring adherence to regulations.

Qualifications

• 3 – 5 years of experience working in retail banking.
• Exceptional communication skills.
• A minimum of three years of branch management or equivalent experience.
• Approachable and friendly.
• Thrive in a fast-paced environment.
• Cash handling experience is preferred.
• A college degree is preferred.

Responsibilities

• Foster and maintain a highly motivated and well-trained staff while maintaining effective employee relations.
• Evaluate the job performance of branch staff to ensure quality of work and service to members.
• Schedule and cross-train staff in a manner that ensures effective and efficient branch operations.
• Monitor all branch activity, including number of transactions, teller errors, loan volume, product sales, and new accounts, and ensure compliance with all Federal, State, and Local regulations and with Credit Union policies and procedures.
• Manage branch-level operational processes, including audits.
• Represent the Credit Union at community networking events.
• Serve as a Relationship Manager for Members when necessary.
• Collaborate with other business lines to fully develop relationships with Members.
• Process transactions such as deposits and withdrawals as well as other banking transactions.
• Monitor and manage security and safety policies and procedures on an on-going basis.

Skills

Exceptional communication skills

Cash handling experience

Approachable and friendly

Education

College degree preferred

Job description

University of Virginia Community Credit Union is seeking an Assistant Branch Manager in Charlottesville, VA. You will direct daily branch activities, coach staff to leverage sales and service skills, and build strong member relationships while upholding the credit union mission and policies.

The role requires developing branch staff to meet sales and service goals, managing risk, and ensuring adherence to regulations.