Assistant Branch Manager - Full-Time - Crozet Branch

University of Virginia Community Credit Union; Crozet (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Retirement plan (up to 7% contribution

Life Insurance

Long-Term Disability

Tuition Reimbursement

Paid Time Off

Holidays

Family Forming Leave

Volunteer Time Off

Job summary

University of Virginia Community Credit Union is seeking an Assistant Branch Manager to lead daily branch operations, coach staff, and develop team members while driving sales and service excellence.

You will manage risk by adhering to policies, guide relationship building with members, and collaborate with other departments to expand member services. This role emphasizes strong communication and a customer-focused approach in a fast-paced environment.

Qualifications

• 3–5 years of experience in retail banking.
• Minimum of three years in branch management or equivalent.
• Exceptional communication skills.
• Approachable and friendly.
• Thrive in a fast-paced environment.
• Cash handling experience is preferred.
• A college degree is preferred.

Responsibilities

• Direct daily branch activities and staff coaching to build strong member relationships.
• Evaluate and manage staff performance to ensure quality service.
• Schedule and cross-train staff to maintain efficient operations.
• Monitor branch activity, transactions, loans, sales, and new accounts for regulatory compliance and policy adherence.
• Oversee branch-level processes, including audits and security.

Skills

Retail banking

Communication

Customer service

Staff coaching

Relationship building

Education

Bachelor’s degree preferred

Tools

Banking software

Job description

University of Virginia Community Credit Union

Working together to strengthen the financial wellness of our members and local communities.

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

SUMMARY:

Successful Assistant Branch Managers assume a variety of responsibilities including directing the daily activities of the branch, coaching staff to utilize sales and service skills to build strong financial relationships with members, developing branch staff to meet and exceed sales and service goals while exemplifying the credit union mission and vision, and managing risk through adherence to established policies and procedures, among other duties.

DUTIES AND RESPONSIBILITES:

• Foster and maintain a highly motivated and well-trained staff while maintaining effective employee relations
• Evaluate the job performance of branch staff to ensure quality of work and service to members
• Schedule and cross-train staff in a manner that ensures effective and efficient branch operations
• Monitor all branch activity, including number of transactions, teller errors, loan volume, product sales, and new accounts, and ensure compliance with all Federal, State, and Local regulations and with Credit Union policies and procedures
• Manage branch-level operational processes, including audits
• Represent the Credit Union at community networking events
• Serve as a Relationship Manager for Members when necessary
• Collaborate with other business lines to fully develop relationships with Members
• Process transactions such as deposits and withdrawals as well as other banking transactions
• Monitor and manage security and safety policies and procedures on an on-going basis

Requirements

QUALIFICATIONS:

• 3 – 5 years of experience working in retail banking
• Exceptional communication skills
• A minimum of three years of branch management or equivalent experience
• Approachable and friendly
• Thrive in a fast-paced environment
• Cash handling experience is preferred
• A college degree is preferred

We offer an attractive suite of benefits to full-time employees including: Health, Dental, Vision, and a Company Retirement Plan Contribution of up to 7% after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Employees accrue Paid Time Off starting at a rate equivalent to 16 days accrual annually at full time, and 13 company paid holidays. Employees also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the UVA Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.