Assistant Branch Manager: Elevate Member Experience

Park Community Credit Union; Louisville (KY); On-site; USD 60,000 - 78,000; Full time

Job summary

Park Community Credit Union in Louisville, KY, seeks an Assistant Branch Manager I to lead staff and foster a member-centric culture that delivers exceptional experience to members and employees alike.

The role emphasizes directing, developing, motivating and coaching teams, monitoring branch production, and hiring, training, and evaluating staff while representing the branch in the community and ensuring adherence to policies and procedures.

Qualifications

• Three to five years of related branch leadership experience.
• Understanding of credit union policies and procedures.
• Strong communication and conflict resolution skills.
• Ability to hire, train, and evaluate staff.

Responsibilities

• Direct, develop, motivate, and coach branch staff to deliver member-centric service.
• Monitor branch production and address issues to meet objectives.
• Assist in hiring, training, and evaluating employees.
• Represent the branch in the community and liaise with Retail Operations.
• Ensure compliance with credit union policies and security standards.
• Perform other duties as assigned.

Skills

Staff leadership

Coaching

Cross-selling

Customer service

Communication

Education

Two-year degree or equivalent

Job description

Park Community Credit Union in Louisville, KY, seeks an Assistant Branch Manager I to lead staff and foster a member-centric culture that delivers exceptional experience to members and employees alike.

The role emphasizes directing, developing, motivating and coaching teams, monitoring branch production, and hiring, training, and evaluating staff while representing the branch in the community and ensuring adherence to policies and procedures.