Branch Leader: Coach Teams & Elevate Customer Experience

U.S. Bank; Gladstone (MO); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a branch leader to guide teams in delivering exceptional customer experiences and achieving branch goals. You will coach staff, ensure compliance with banking laws, and collaborate with partners to identify financial solutions for customers.

The role emphasizes developing employees, promoting products, and expanding the local market presence, while upholding core values and regulatory standards.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.
• Thorough product/service knowledge and regulatory, policy and compliance issues.
• Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in retail sales environment.
• Working knowledge of employment practices including rewards and recognition, employee development, and change management.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure regulatory compliance.
• Coach, mentor, and train team members.
• Identify financial resources for customers and recommend products/services and helping customers reach financial goals.
• Promote U.S. Bank products and services in the local market/community.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent work experience

Job description

U.S. Bank is seeking a branch leader to guide teams in delivering exceptional customer experiences and achieving branch goals. You will coach staff, ensure compliance with banking laws, and collaborate with partners to identify financial solutions for customers.

The role emphasizes developing employees, promoting products, and expanding the local market presence, while upholding core values and regulatory standards.