Branch Leader - Banking Ops & Customer Experience

Trustco Bank; Palm Coast (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Trustco Bank in Palm Coast, FL seeks an Assistant Branch Manager to support the Branch Manager in daily operations, supervise staff, and ensure a warm, efficient customer experience. The role emphasizes leadership, compliance, and community engagement within a full-time schedule.

The ideal candidate will bring proven supervisory experience, strong English communication, and the ability to drive branch growth through service excellence and operational discipline.

Qualifications

• Proven supervisory and leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized and adept at managing multiple priorities.
• Team-oriented with ability to thrive in collaborative environments.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Personally connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions while maintaining adherence to policies.
• Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

Skills

Leadership

Supervisory experience

Customer service

English fluency

Education

High School Diploma or equivalent

Job description

Trustco Bank in Palm Coast, FL seeks an Assistant Branch Manager to support the Branch Manager in daily operations, supervise staff, and ensure a warm, efficient customer experience. The role emphasizes leadership, compliance, and community engagement within a full-time schedule.

The ideal candidate will bring proven supervisory experience, strong English communication, and the ability to drive branch growth through service excellence and operational discipline.