Branch Manager - Growth, Service & Team Leadership

Trustco Bank; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Health savings account with employer.

401(k) with employer match

Paid time off + 11 federal holidays

Tuition reimbursement

Reduced fees and rates on loanproducts

Job summary

Trustco Bank in Winter Garden, FL is seeking a Branch Manager to lead daily branch operations, drive sales and service, and maintain security while coaching a successful team.

You will develop deposit and loan opportunities, nurture customer relationships, ensure policy compliance, and report branch performance to senior management. This role includes a comprehensive benefits package and opportunities for professional growth.

Qualifications

• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Supervisory experience.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Customer service

Cash handling

Verbal communication

Interpersonal skills

Leadership

Team collaboration

Time management

Training willingness

Transportation access

Sales focus

Education

High school diploma or equivalent

Job description

Trustco Bank in Winter Garden, FL is seeking a Branch Manager to lead daily branch operations, drive sales and service, and maintain security while coaching a successful team.

You will develop deposit and loan opportunities, nurture customer relationships, ensure policy compliance, and report branch performance to senior management. This role includes a comprehensive benefits package and opportunities for professional growth.