Senior Branch Manager: Lead Growth & Service Excellence

Trustco Bank; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Trustco Bank in Orlando, FL is seeking a dynamic Senior Branch Manager to lead the daily operations of a full-service branch. You will oversee sales, service, lending, operations and security, while coaching a team to deliver exceptional customer experiences and drive growth.

The ideal candidate brings strong supervisory skills, a proven track record in banking, and the ability to balance operational efficiency with strategic business development. Location is Orlando; full-time schedule.

Qualifications

• High school diploma or equivalent.
• Strong supervisory and leadership experience.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Ability to lift 10-20 lbs. and stand for extended periods.

Responsibilities

• Lead and manage all branch operations with focus on service and efficiency.
• Develop deposit, loan, and business opportunities while meeting sales goals.
• Coach and supervise branch staff including supervisors and tellers.
• Ensure compliance with bank policies and security procedures.
• Report branch performance to senior management.
• Originate residential, home equity, and installment loans.

Skills

Supervisory experience

Customer service

Cash handling

Communication skills

Team collaboration

Time management

Training & development

Mobility/physical ability

Education

High school diploma

Job description

Trustco Bank in Orlando, FL is seeking a dynamic Senior Branch Manager to lead the daily operations of a full-service branch. You will oversee sales, service, lending, operations and security, while coaching a team to deliver exceptional customer experiences and drive growth.

The ideal candidate brings strong supervisory skills, a proven track record in banking, and the ability to balance operational efficiency with strategic business development. Location is Orlando; full-time schedule.