Assistant Branch Manager: Lead Operations & Customer Service

Trustco Bank; Ormond Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Trustco Bank in Ormond Beach, FL is seeking an Assistant Branch Manager to support daily branch operations and lead staff toward delivering exceptional customer service. The role involves overseeing tellers, handling transactional oversight, and driving branch growth with a focus on accuracy and compliance.

The ideal candidate will have supervisory experience, English fluency, reliable transportation, and the ability to manage multiple priorities in a fast-paced banking environment.

Qualifications

• High School Diploma or equivalent.
• Proven supervisory and leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized with ability to manage multiple priorities.
• Team-oriented with ability to collaborate.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Personally connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions while maintaining strict adherence to policies.
• Performance & Standards: Meeting and exceeding branch performance metrics, focusing on controls, security and regulatory compliance.
• Professional Development: Enhancing banking acumen through training and education.

Skills

Supervisory experience

Leadership

Fluent English

Reliable transportation

Organized

Education

High School Diploma

Job description

Trustco Bank in Ormond Beach, FL is seeking an Assistant Branch Manager to support daily branch operations and lead staff toward delivering exceptional customer service. The role involves overseeing tellers, handling transactional oversight, and driving branch growth with a focus on accuracy and compliance.

The ideal candidate will have supervisory experience, English fluency, reliable transportation, and the ability to manage multiple priorities in a fast-paced banking environment.