Branch Hospitality & Digital Concierge

Capital One

Silver Spring (MD)

On-site

USD 43,000 - 53,000

Full time

14 days+
Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical benefits
Flexible spending
Life and disability insurance
Paid time off
Education assistance
401(k) match 7.5%
Parental leave
Mental health support
Backup childcare
More benefits

Job summary

Capital One is seeking a Branch Ambassador for Eastern Maryland (Northwest Cluster). This role blends hospitality with digital banking education to guide customers through mobile tools and authentication. You’ll be the face of trust, offering friendly service in a fast-moving bank space.

You’ll help customers with deposits, digital demos, and personalized financial goals, while upholding security standards and a culture of empathy. Training and weekend flexibility are expected.

Qualifications

  • High school diploma, GED, or equivalent certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.
  • At least 6 months of cash handling experience.

Responsibilities

  • The Guardian of Trust & Accuracy: handle high-volume cash transactions with 100% accuracy and maintain compliance with security, audit, BSA/AML, and federal standards.
  • The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments to enhance convenience and security.
  • The First-Line Consultant: listen to client needs and pair them with the right digital tools or banking solutions.
  • The Hospitality Lead: greet customers and balance efficiency with warmth in a high-volume, community-focused environment.

Skills

Hospitality heart
Tech fluency
Precision and detail
Adaptability
Curiosity

Education

High school diploma / GED
Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador for Eastern Maryland (Northwest Cluster). This role blends hospitality with digital banking education to guide customers through mobile tools and authentication. You’ll be the face of trust, offering friendly service in a fast-moving bank space.

You’ll help customers with deposits, digital demos, and personalized financial goals, while upholding security standards and a culture of empathy. Training and weekend flexibility are expected.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Branch Hospitality & Digital Concierge
Branch Hospitality & Digital Concierge

Capital One Group • Largo (MD)

On-site
USD 43,000 - 53,000
Medical coverage (Day 1)
Dental coverage
Vision coverage
+7
Branch Hospitality & Digital Concierge
Branch Hospitality & Digital Concierge

Capital One Group • Beltsville (MD), Northern (KY)

Hybrid
USD 43,000 - 53,000
Health insurance
Paid time off
Education assistance
+4
Branch Concierge & Digital Banking Guide
Branch Concierge & Digital Banking Guide

Capital One • Takoma Park (MD)

On-site
USD 43,243 - 52,852
Day‑1 medical/dental/vision
Flexible Spending Accounts, Life and/
Paid Time Off, Education Assistance, 7
+2
Branch Hospitality & Digital Banking Guide
Branch Hospitality & Digital Banking Guide

Capital One • Hyattsville (MD)

On-site
USD 43,000 - 53,000
Medical/Dental/Vision benefits
Paid time off
Education assistance
+5
Branch Experience Ambassador
Branch Experience Ambassador

Capital One Group • Takoma Park (MD)

On-site
USD 43,000 - 53,000
Day 1 health benefits
Education Assistance
Paid Time Off
+3
Hospitality-Driven Branch Ambassador
Hospitality-Driven Branch Ambassador

Capital One • Burtonsville (MD)

On-site
USD 43,000 - 53,000
Health insurance
401(k) matching
Education Assistance
+4
Branch Ambassador: Hospitality Meets Digital Banking
Branch Ambassador: Hospitality Meets Digital Banking

COMFORT SYSTEMS • Annapolis (MD)

On-site
USD 43,000 - 53,000
Medical, Dental, Vision coverage
401(k) matching up to 7.5%
Paid Time Off
+4
Digital Banking Concierge
Digital Banking Concierge

Capital One • Clarksville (MD)

On-site
USD 43,000 - 53,000
Medical benefits
Paid time off
Education assistance
+4
Branch Concierge & Digital Banking Advocate
Branch Concierge & Digital Banking Advocate

Capital One • Greenbelt (MD)

On-site
USD 43,000 - 53,000
Medical coverage
Dental & Vision
Prescriptions
+9
Branch Concierge & Digital Banking Guide
Branch Concierge & Digital Banking Guide

Capital One National Association • Gambrills (MD)

On-site
USD 42,000 - 62,000
Day 1 Medical/Dental/Vision
Flexible Spending Accounts
Life and Disability Insurance
+6