Branch Hospitality & Digital Concierge

Capital One; Silver Spring (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Flexible spending

Life and disability insurance

Paid time off

Education assistance

401(k) match 7.5%

Parental leave

Mental health support

Backup childcare

More benefits

Job summary

Capital One is seeking a Branch Ambassador for Eastern Maryland (Northwest Cluster). This role blends hospitality with digital banking education to guide customers through mobile tools and authentication. You’ll be the face of trust, offering friendly service in a fast-moving bank space.

You’ll help customers with deposits, digital demos, and personalized financial goals, while upholding security standards and a culture of empathy. Training and weekend flexibility are expected.

Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: handle high-volume cash transactions with 100% accuracy and maintain compliance with security, audit, BSA/AML, and federal standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments to enhance convenience and security.
• The First-Line Consultant: listen to client needs and pair them with the right digital tools or banking solutions.
• The Hospitality Lead: greet customers and balance efficiency with warmth in a high-volume, community-focused environment.

Skills

Hospitality heart

Tech fluency

Precision and detail

Adaptability

Curiosity

Education

High school diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador for Eastern Maryland (Northwest Cluster). This role blends hospitality with digital banking education to guide customers through mobile tools and authentication. You’ll be the face of trust, offering friendly service in a fast-moving bank space.

You’ll help customers with deposits, digital demos, and personalized financial goals, while upholding security standards and a culture of empathy. Training and weekend flexibility are expected.