Branch Growth & Service Leader

M&T Bank; Hanover (MD); On-site; USD 68,000 - 114,000; Full time

Job summary

M&T Bank in Hanover, MD, is seeking a Branch Manager to lead retail and business banking operations, drive sales, manage staff, and ensure risk controls. This role reports to a Retail Regional Manager and focuses on delivering exceptional customer service while achieving annual profitability targets.

The ideal candidate has strong leadership, sales experience, and a track record of coaching teams, with minimum two years of managerial experience and four years of relevant industry background.

Qualifications

• Bachelor’s degree or 4 years of relevant experience in lieu of degree.
• Two years of managerial experience or proven leadership abilities.
• Strong knowledge of Business Banking products and client relationship management.

Responsibilities

• Directs sales and business development to meet branch goals.
• Leads team through coaching, performance management, and staffing.
• Identifies customer needs and provides short/long term solutions.
• Proactively grows Business Banking relationships and the bank’s community presence.
• Ensures compliance with risk and operational controls.

Skills

Leadership

Sales

Coaching

Customer service

Staff development

Performance management

Staffing

Education

Bachelor’s degree

Four years relevant experience (in lieu of degree)

Two years managerial experience

Tools

Microsoft Office

Job description

M&T Bank in Hanover, MD, is seeking a Branch Manager to lead retail and business banking operations, drive sales, manage staff, and ensure risk controls. This role reports to a Retail Regional Manager and focuses on delivering exceptional customer service while achieving annual profitability targets.

The ideal candidate has strong leadership, sales experience, and a track record of coaching teams, with minimum two years of managerial experience and four years of relevant industry background.