Branch Growth & Service Leader

Woodforest; Canton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Woodforest National Bank is seeking an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence in Canton, OH. The role emphasizes ownership, service, community engagement, and integrity while coaching frontline staff.

You will lead with a hands-on approach, balance customer interactions with coaching, and promote a technology-forward experience for customers and team members, ensuring compliance and consistent

Qualifications

• Minimum 3 years of sales and/or customer service experience or equivalent education pathway.
• Demonstrated leadership capability; supervisory or coaching experience preferred.
• Comfort working in a performance-driven retail banking environment.
• Ability to work flexible or extended hours based on business needs.

Responsibilities

• Operate with an ownership mindset to drive branch performance and customer relationship growth.
• Coach and support team members to meet sales goals and deliver Woodforest Experience.
• Engage with customers, partners, and community to drive branch traffic and growth.
• Ensure compliance with policies, audits, and cash controls while maintaining accuracy.
• Lead scheduling, workflow management, and branch servicing duties as needed.
• Uphold Woodforest's Core Values and protect customer confidentiality.

Skills

Sales

Customer service

Leadership

Coaching

Interpersonal skills

Marketing-oriented sales

Outside sales

Communication

Problem solving

Customer experience

Education

High School Diploma or equivalent

Associate's degree +2 years relevant experience

Bachelor's degree +1 year relevant experience

Tools

Cisco Duo

Job description

Woodforest National Bank is seeking an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence in Canton, OH. The role emphasizes ownership, service, community engagement, and integrity while coaching frontline staff.

You will lead with a hands-on approach, balance customer interactions with coaching, and promote a technology-forward experience for customers and team members, ensuring compliance and consistent