Branch Growth & Experience Leader

Woodforest; Wytheville (VA); Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Woodforest National Bank in Virginia is seeking an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence.

The role focuses on owning the customer experience, coaching frontline staff, and executing Woodforest's core values of Ownership, Service, Community, and Integrity daily. It requires a hands-on leader adept at community engagement and disciplined operations.

Formación

• Experience in sales or customer service with a track record of performance.
• Leadership capability; prior supervisory experience preferred.
• Strong interpersonal and communication skills; marketing-oriented.
• Comfort in a performance-driven retail banking environment.

Responsabilidades

• Partner with the Branch Manager to operate the branch with a business-owner mindset and support growth and deposits.
• Drive individual and team contribution to branch sales goals through customer engagements and referrals.
• Support branch operations by ensuring compliance with policies, audits, and cash controls.
• Deliver the Woodforest Experience with warmth and professionalism in all customer interactions and resolve issues effectively.
• Coach and support team members to identify customer needs and confidently recommend retail banking products and services.
• Ensure consistent, high-quality service across teller, platform, and digital interactions.
• Embrace and promote a technology-forward retail banking experience for customers and team members.

Conocimientos

Sales experience

Customer service

Leadership

Interpersonal skills

Communication skills

Marketing oriented sales

Flexibility with hours

Educación

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Herramientas

Cisco Duo app

Descripción del empleo

Woodforest National Bank in Virginia is seeking an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence.

The role focuses on owning the customer experience, coaching frontline staff, and executing Woodforest's core values of Ownership, Service, Community, and Integrity daily. It requires a hands-on leader adept at community engagement and disciplined operations.